Thoughts on Cleaning Up the Claims Department

It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...

Busting Myths About Underwriting Technology

Cutting your hair makes it grow faster. Thomas Edison invented the light bulb. Humans use only 10 percent of their brains. Most people assume those statements to be correct because they are so often ...

How to Know What Insurance Customers Want

What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...

Stephen Catlin’s Career

• 1973: Began insurance career in 1973, joining BL Evens & Others on Syndicate 264 at Lloyd's. • 1982: Became deputy underwriter, specializing in the excess of loss and energy accounts where ...

Good to Great Leaders

When Starbucks CEO Howard Schultz wrote a New York Times Op-Ed titled "America Deserves a Servant Leader" in August, he described a leadership style that is growing in popularity among some of the ...

Exclusive Webinar: Six Servant Leadership Practices

On September 8, 2015 at 1:30 p.m. EST, Executive Coach Marcel Schwantes will host a webinar for Carrier Management readers titled "Six Servant Leadership Practices That Drive Performance and Increase ...