Features
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
Earthquakes for CEOs: Understanding the Most Recent USGS Report
Every six years the U.S. Geological Survey (USGS) produces an updated set of seismic hazard maps for the United States. These National Hazard Maps show the estimated probabilities of different levels ...
Executive View: Underwriting Tech Drives Service for Agents, Customers
While there are many good reasons to invest in underwriting technology, for Stonetrust Commercial Insurance Company there is really just one primary driver behind everything that we do and that's ...
How to Thrive in the New Age of Underwriting
We are in the midst of a new age of underwriting—an age driven by technology. And the technology-driven era is not only changing the way underwriters work, but it is also transforming the ...
What Investor Activism Means for Insurers—Those Under Attack and Those That Aren’t
Carl Icahn's demands for American International Group to split into three different companies may seem over the top to some. More importantly for the P/C market at large, however, is that the hedge ...
Welcome to the Future
Some observers have called 2015 "the year the future arrived" for the insurance industry. After close to a decade discussing the potential disruptive effects of big data, wearables, the Internet of ...
P/C Insurer Profits Pressured From All Sides in 2016
U.S. property/casualty insurers will mark a third consecutive year of underwriting profits in 2015, a feat unmatched since the early 1970s. However, market sentiment has shifted unfavorably as ...
Leader-Leader vs. Leader-Follower Cultures: How Great Leaders Share Leadership
We are on the home stretch for this series and will now focus on the sixth and last principle of what great leaders do differently: They share leadership. I hear a lot of language about how leaders ...