Features

Cyber Risk and the Threat of the Unknown

As new technology is developed and digital applications are rapidly becoming more prevalent, cybersecurity continues to be an evolving risk and a potential loss area for insurance companies. The ...

Agents to Carriers: We’re Your Customers

Given a choice between two options, agents would prefer that carriers focus their money and time on strengthening the personal bonds between them. Agents are even more emphatic about that when asked ...

Excuse Me, Mr. Carrier; I Have a Suggestion

Interspersed between unfavorable comments about carrier relationships and technology, agents responding to the DCC/IJ Independent Agency Survey late last year revealed some very specific ...

Looking Ahead: What Do Agents Want From Carriers?

Knowing that agents are more satisfied with benefits they derive from carrier relationships than they are with carrier technology, you might think that agents would want carriers to step up efforts ...

The Highs and Lows

Looking across different slices of the data from two years of surveys, a few numbers stand out among a range of scores that generally fell between 5 and 6. The lowest "helpfulness" scores for any ...

Survey Format; Participant Profile

Nearly 400 agency representatives (390) responded to the survey that asked four basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform key ...