Glassbox closed a $25 million round of financing intended to fuel the growth of its digital customer management software.
The company’s clients include insurance companies such as The Hartford, Guardian, Amica and AXA, as well as banks, travel sites, telecoms and retailers.
Leading the round was Updata Partners, a software-focused growth equity firm based in Washington, D.C. Ibex Investors, CEIIF, the venture arm of CreditEase, and Gefen Capital also participated. To date, Glassbox has raised $32.5 million, the company said.
Plans call for using the money to fuel Glassbox’s global growth and product development.
The company’s platform is designed to help organizations manage and optimize the entire digital life cycle of their web and mobile customers. It relies on big data, behavioral analytics, session replay, free-text search, application monitoring and machine learning capabilities to help businesses see what online and mobile customers are doing and why they are doing it. That information is designed to help improve the customer experience, the company said.
Glassbox was founded in 2010 by Yoav Schreiber, Yaron Gueta and Hanan Blumstein and has offices in London, New York and Tel Aviv.
Authentic4D, a provider of medical imaging review technology and resolution services for casualty insurance claims, raised $5 million in a Series A financing.
IA Capital Group led the round, which also included an unnamed property/casualty insurer, the company said. Plans call for using the money to “further enhance” Authentic4D’s radiology visual analytics platform and to expand sales and client service functions.
The Authentic4D platform helps reduce what the company frames as a potentially prolonged back-and-forth expert review process, something it asserts can drive up the time, costs and frustration of resolving casualty claims. Authentic4D can resolve claims within two days, for about $200 per claim, using “subspecialized clinical expertise” to help assess injury claims, the company said.
Sources: Glassbox, Authentic4D