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Why the LA Wildfires Should Not Have Been a Surprise Loss
The January 2025 LA Wildfires caused unprecedented losses, but those losses should have been anticipated by insurers. The purpose of catastrophe models is to prepare insurers for losses that haven't ...
Bringing Positive Vibes Back to Personal Lines Insurance
Nationwide's Casey Kempton has a vision to bring positive vibes back to engagements between personal lines insurers and their customers—and it starts with understanding the "mental models" that ...
How to Quench the Insurance Data Drought
There's no doubt that AI, and generative AI (GenAI) especially, is in a hype cycle. Unfortunately, hype cycle exuberance can inflate expectations around technologies. When the practicalities of ...
Property/Casualty Insurance in the Era of Rising Complexity
The last half-decade has brought about tremendous change as property and casualty insurers have been operating in an era of rising complexity. Continuous shifts in the economic landscape have led to ...
Future of Jobs: Claims Adjuster Among Fastest Declining Professions
Insurance claims adjusters have something in common with postal clerks, cashiers, administrative assistants and graphic designers. These jobs all rank among those in the greatest decline over the ...
Empowering the ‘Semi-Captive’ Agent: A New Playbook for Insurers
Depending on how much control an insurance carrier wishes to exert over its brand vs. the amount of access to new markets it wishes to penetrate, insurance carriers have the choice to work with ...
Leading Insurance Innovation in the AI Age (Part 3: Disaster Response)
Insurers have many reasons to invest in AI. Adapting to increasingly severe and frequent disasters ranks high on the list. Natural disasters aren't just a financial threat to insurers; they can also ...
Leading Insurance Innovation in the AI Age (Part 2: Tech Project Pitfalls)
Technology implementations are complicated. In fact, nearly half of respondents in a recent BCG survey (global C-suite executives) admitted that more than 30 percent of all technology development ...