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Better Results Ahead? Technology Improvements in Commercial Fleets
Commercial auto insurance has experienced poor performance in aggregate, but the industry has also seen pockets of improvement resulting from considerable and unique technological advancements. The ...
Why Insurers Struggle to Underwrite, Price and Reserve for Commercial Auto Risks
It has been 11 years since commercial auto loss ratios have outperformed the greater property/casualty industry. A lot has happened in that period—increasing capabilities for handheld devices, a ...
How Cincinnati Insurance Does E&S
The Cincinnati Insurance Companies have grown business for 75 years through relationships with a carefully selected set of regional independent agents—and business in the surplus lines segment is ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical. Today's policyholders expect personalized guidance, seamless omnichannel interactions and ...
Rise of the Frequency Perils
There's no denying the frequency (aka secondary) perils have taken front and center stage when it comes to weather-related disasters and insurer claims. Over the past 10 years, severe convective ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and extreme weather events that can ...
An Insurance Journalist’s Perspective on Southern California’s Wildfires
PART ONE OF A TWO-PART SERIES It was pitch black in the house and the power was off. The Santa Ana winds were howling. As planned, my wife, Jenny, gathered our two dogs and cat and scurried them into ...
Enterprise Risk Management Secrets for Long-Term Company Growth
If my conversations with property/casualty insurance executives are any indication, many leaders view enterprise risk management (ERM) as simply an exercise for complying with regulations, reassuring ...