Members Only Content
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
What Can Richard Branson Teach Us About Loyalty in Insurance?
Leave it to Richard Branson to so perfectly sum up the essence of what it takes to create a loyal team of employees: "Train people well enough so they can leave; treat them well enough so they don't ...
The Risk Associated With Manmade Earthquakes
In recent years, earthquake rates in regions of the historically seismically quiet central and eastern U.S. have risen at a remarkable pace. According to the latest research and scientific consensus, ...
Small Business Insurers Blend Know-How and Tech to Stand Their Ground as Upstart Challengers Threaten
The Hartford is one of the longtime, traditional players in the small business insurance market; Hiscox USA is relatively new to the market. Both claim success as major U.S. players in the space. The ...
Trends in Smart Homes: What’s Next?
The smart home industry is beginning to take hold, and safety and security are going to play a key role. Consumers will be spending $130 billion annually on smart home systems by 2020, according to ...
Lessons On Value and Innovation
My neighbor has Hank Greenberg inscribed on one of his balls; he is inordinately proud of this. You might say he's a fan. The circumstances under which I discovered my neighbor's asset need not ...