Stop Wasting Your Money on Customer Experience

Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...

The Road to America; Path to Level 5 Leadership

As the specialty insurer works to become more modern, American Modern's CEO is settling into his home in America—the latest stop in a 20-plus-year journey that has taken him around the world to ...

A Weird Hobby

Whenever Kemper CEO Joseph Lacher found himself interviewing for a new job throughout his career, he would tell his potential employers: "Think of me as an economics major with a weird hobby." The ...