Members Only Content
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
What Can Richard Branson Teach Us About Loyalty in Insurance?
Leave it to Richard Branson to so perfectly sum up the essence of what it takes to create a loyal team of employees: "Train people well enough so they can leave; treat them well enough so they don't ...
The Risk Associated With Manmade Earthquakes
In recent years, earthquake rates in regions of the historically seismically quiet central and eastern U.S. have risen at a remarkable pace. According to the latest research and scientific consensus, ...
Small Business Insurers Blend Know-How and Tech to Stand Their Ground as Upstart Challengers Threaten
The Hartford is one of the longtime, traditional players in the small business insurance market; Hiscox USA is relatively new to the market. Both claim success as major U.S. players in the space. The ...
Trends in Smart Homes: What’s Next?
The smart home industry is beginning to take hold, and safety and security are going to play a key role. Consumers will be spending $130 billion annually on smart home systems by 2020, according to ...
Lessons On Value and Innovation
My neighbor has Hank Greenberg inscribed on one of his balls; he is inordinately proud of this. You might say he's a fan. The circumstances under which I discovered my neighbor's asset need not ...
Repairing the Tumultuous Commercial Auto Line of Insurance
There is little uncertainty that commercial auto is in a time of turbulence. Between the enormous claims payouts, increasing claim frequency and escalating issues with driving behavior, something ...
Is Any Carrier Winning the War for Executive Talent? Carrier Management Ranking Tallies Execs on the Move
The war for executive talent continued to rage in the property/casualty insurance industry last year, as carriers announced new hires at management and executive levels, mainly from competitors ...