Members Only Content
Moving Past Disruption: CoverHound CEO Moore
When CoverHound CEO Keith Moore speaks publicly about career experiences that prepared him to lead an online insurance agency operating as "a trusted adviser for curated choice," he highlights jobs ...
Putting the ‘We’ Before the ‘Me’ at CoverHound
At online insurance agency CoverHound, "putting the 'we' before the 'me'" is part of the culture that's built around tracking "net promoter scores" of customer satisfaction before premium volume, ...
Keith Moore Answers Questions About Innovation in Insurance
In addition to talking about his career journey to become CEO of CoverHound, Keith Moore answered a few questions for Carrier Management about the insurance industry and technology. Q: What do you ...
Seven Markers of Success: An Investor’s Advice to Industry Leaders
As an investor, my goal is to find companies that can differentiate themselves strategically to drive sustainable growth. That focus may seem self-evident, but it had to be learned. In particular, ...
Network of Trust: How Traity’s Cartagena Is Improving the World, One Reputation at a Time
Does a person's online social networking reputation affect whether or not the individual can be trusted? Juan Cartagena is betting his company's future on it. Cartagena is the founder and CEO of ...
Agent’s Viewpoint: How Carriers Can Improve Insurer-Agency Relationships
In the world of insurance, the rapid pace of technology has created challenges for both agencies and insurance companies alike. Insureds want results ever more quickly, and the responsibility of ...
New Technologies Improving Hurricane Mitigation and Building Resiliency
New technological developments are now poised to reduce the likelihood of hurricane wind damage and to improve our understanding of the impact hurricanes have on existing building inventory. These ...
How Esurance Modernized Its Digital Customer Engagement Program
In days past, insurance customers had no other option but to call or visit an insurance agent to enroll, manage their account or make a claim. That was the nature of the age-old industry. But now, ...