Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIESI had been determined not to visit the scene of such grief and despair ...
Members Only Content
The Future of Premium Audits: Using AI Assistants to Streamline Data Collection
Although it may not be discussed as frequently as claims in commercial insurance, a negative premium audit experience can be just as likely as a poor claims experience to ...
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Lemonade: 700K Customers on the Car Waitlist
While Allstate's CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive's earning calls ...
Allstate: How Can You Save on Auto Insurance?
Helping customers to save money is part of the go-forward plan at Allstate, aimed at boosting retention levels that fell in response to rate hikes in recent years. Now that Allstate's combined ratio ...
The Growth of a New Wave of Distribution Startups in Commercial Auto Insurance
The wave of technological advancements generating, storing and using data has spurred on InsurTechs interested in revolutionizing insurance businesses, including those ...
Better Results Ahead? Technology Improvements in Commercial Fleets
Commercial auto insurance has experienced poor performance in aggregate, but the industry has also seen pockets of improvement resulting from considerable and unique ...
Why Insurers Struggle to Underwrite, Price and Reserve for Commercial Auto Risks
It has been 11 years since commercial auto loss ratios have outperformed the greater property/casualty industry.
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical. Today's policyholders expect ...
How Cincinnati Insurance Does E&S
The Cincinnati Insurance Companies have grown business for 75 years through relationships with a carefully selected set of regional independent agents—and business in the surplus lines segment is ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience