Personal Lines
How State Farm, USAA Boost Customer Retention: Historic Dividends
While competition in personal auto insurance is rising to levels high enough to dent customer retention at GEICO, a giant mutual insurer and a reciprocal exchange have both tapped into a ...
What Berkshire’s CEO Abel Said About Insurance
Berkshire Hathaway's chief executive had the unusual task of reporting lower 2025 underwriting and investment income for GEICO and other insurance and reinsurance operations in his first report to ...
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
State Farm reported an underwriting gain of $1.5 billion for its property/casualty businesses in 2025, representing a turnaround from an underwriting loss of more than $6 billion in 2024—and more ...
Gas-Guzzler Revival Risks Dead-End Future for U.S. Automakers
Detroit under Donald Trump has rediscovered its love of the big, roaring engine. By gutting climate regulations, the president has freed U.S. automakers to sell as many gas-burning trucks and SUVs as ...
California Bill Requires Insurers to Offer, Renew Coverage for ‘Fire-Safe’ Homes
A new bill in California would require insurers to offer homeowners insurance to those who meet state home hardening and defensible space requirements. Senate Bill 1076, the Insurance Coverage for ...
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities ...
Experian Launches Insurance Marketplace App on ChatGPT
Experian announced the launch of the Experian Insurance Marketplace app on ChatGPT, introducing its insurance comparison platform to OpenAI's audience, to help consumers find auto insurance. In the ...
Reinsurance Program Could Wipe Out Need for Calif. FAIR Plan: Legal Exec
Merritt Farren, a former high-ranking legal executive at Disneyland and Amazon, has launched a bid to become California's next insurance commissioner. His platform focuses on stabilizing the state's ...