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For as long as insurers have distributed products through agents, a difficult question has dogged the industry: Who owns the customer? It's not an academic query. The answer has important strategic ...
For more than 50 years, insurers have used technology to automate the systematic procedures and processes of the business. The focus has been on streamlining operations and managing large volumes of ...
Every publication that reports on insurance these days is divided into at least two camps: the "InsurTech" camp on one side and the "insuretech" devotees on the other. Yes, there are even more ...
The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, ...
There are no shortcuts to becoming an emotionally intelligent leader. It's hard work. For individuals who didn't start their insurance careers with EI competencies that they developed in school or in ...
The InsurTech startup companies that Matthew Jones cites in the accompanying article are all companies in which his firm, Anthemis, has an investment. Xapix describes itself as a data orchestration ...
During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...
Sofie Quidenus-Wahlforss is the CEO of omni:us. She is an experienced managing director with a strong entrepreneurial spirit. Her strategic skills coupled with a passion for AI led her to create ...
Despite recent research and shifting perspectives, the importance of having emotionally intelligent leaders is still often overlooked. More often, motivation, previous successes and technical ...
The disruption currently taking place in insurance and reinsurance markets is at its most acute since the culmination of the financial crisis. Industry reserves, deteriorating earlier catastrophe ...
Positive pricing momentum—it's the favorite phrase of many reinsurers, who are hoping that the momentum they've seen in 2019 will continue during the coming January renewals and beyond. The ...
Technology was never meant to have permanence. The evidence of just how fast things change can be seen in our homes, our vehicles and especially our pockets. Imagine trying to use a smartphone built ...
As insurers and investors alike get excited about new growth opportunities like cyber insurance and new parametric products, it's easy to forget about the technologies and cultural trends that will ...
If this were the Christmas holiday season for insurance carriers, machine learning, big data, analytics and security would be high on their shopping lists. Insurer IT spending is growing for 2020, ...
A decade ago, startup InsurTech firms startled both insurance carriers and brokers with an expanding array of innovative tools leveraging emerging digital technologies. For brokers, the firms' ...
The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...
Commercial brokers, the future is bright. As you contend with an increasingly automated, digitally-enhanced insurance industry, rest assured your expertise remains valuable for your clients. That is, ...
Opioids litigation, with over 2,000 cases brought by state and local governments against dozens of defendants including opioids manufacturers, retailers and distributors, is being closely watched by ...
The idea of InsurTechs disrupting agents and brokers is so 2017. InsurTechs that empower traditional property/casualty insurance distribution channels are in style in 2019. According to executives ...
On the second day of a two-day business and innovation event late last year, close to 2,500 executives sitting in the audience of Lincoln Center auditorium held their breath—literally—about 20 ...
One of the hallmarks of emotionally intelligent leaders is the degree of empathy they display with team members, according to psychologist and EI expert Daniel Goleman, who also says there are three ...
According to Indico CEO Tom Wilde, author of the accompanying article, "Beyond RPA: Why Insurers Need to Catch the IPA Wave," RPA complements IPA. But what exactly is IPA? How is it different from ...
"Fewer, more specialized agents and brokers empowered by technology." That's how Roland Chan, CEO and Co-Founder of FindBob, responded to the question, "What does the future of commercial insurance ...
When I was transitioning out of my previous tech company, an acquaintance mentioned the untapped potential of the insurance industry for my next step. He saw how a young and hungry startup could ...
The insurance business is fueled by documents—contracts, policies, appraisals, claims, proposals, compliance requirements, customer service logs and more. These pieces of content make up over 80-85 ...
