Leadership & Strategy
AI for Policy and Claims: Should Insurers Build or Buy?
More insurers are dipping their toes into the AI pool. In fact, 57 percent of insurance organizations think AI will be the most important technology over the next three years. But a lot of that ...
Small Biz Customers Rank Erie, Cincy, PHLY Top Insurers; Industry Scores Flat
According to the latest J.D. Power survey of small business insurance customers, overall satisfaction levels are about even with last year, but a lower percentage say they will definitely stay with ...
Agentic AI Is Coming. Insurers Can Help Boost Adoption
When people talk about the forces driving AI innovation, the spotlight usually falls on tech giants and research labs. These institutions may build the models and release the breakthroughs, but ...
Investing in Your Company’s Long-Term Viability
If you are a veteran of the insurance industry like me, then you can attest to just how radically the landscape has changed since the dawn of the new millennium a quarter ...
AIG CEO Zaffino Highlights Integration of GenAI to Create Digital Twin of Business
Are two AIGs better than one? In outlining the work at American International Group (AIG) to integrate generative artificial intelligence, CEO Peter Zaffino said AIG's intent is to "create a digital ...
AI and Retirees: How to Supplement Your Workforce
Anyone hiring in the insurance industry right now understands the challenge of finding qualified talent. According to The Hartford, just 4 percent of millennials surveyed ...
Markel Insurance Selling Reinsurance Renewal Rights to Nationwide
In separate announcements late Wednesday, Markel Group and Nationwide revealed that Markel Insurance is running off its global reinsurance business and selling renewal rights to the $1.2 billion book ...
New Workers Comp Benchmarking Tool Will Lead to Refined Risk Analysis, Safer Workplaces
Member insurers in Pennsylvania have a new way to explore workers compensation data and benchmark their performance—without the burden of static reports or time-consuming manual comparisons. This ...
Don’t Get Burned: A Smart Approach to Choosing an InsurTech Partner
Walking the expo floor at an InsurTech conference can feel overwhelming. With over 100 vendors touting AI-powered automation for underwriting, service or claims, it's ...