Leadership & Strategy
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut
Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company's leader detailed "differentiating domain expertise" around data and ...
Negotiation by Design: Why Writing Beats Talking
In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99% of litigated claims resolve. This reinforces the importance of mechanics—the ...
Zurich Makes £7.7 Billion Bid for UK Cyber Insurer Beazley
Zurich Insurance Group AG has made an offer to buy Beazley Plc, valuing the UK-listed cyber insurer at about £7.67 billion ($10.3 billion). The Swiss insurer offered to buy London-based Beazley at ...
10,000 Travelers Employees Get AI Assistants via Anthropic Partnership
Nearly 10,000 engineers, data scientists, analysts and product owners at Travelers are being empowered with personalized AI assistants, Travelers announced in mid-January. In a joint announcement ...
Expense Ratio Analysis: AI, Remote Work Drive Better P/C Insurer Results
In separate reports last week, AM Best and Morgan Stanley analyzed P/C insurance industry expense ratios, with one reporting a 2.4-point drop over the past decade and the other projecting another ...
Nearly Half of 100 Largest P/C Insurers Destroy Value: ACORD
"Sustainable value creators" among the 100 largest property/casualty insurance carriers generated more than twice as much of their value through underwriting than through investment activities over a ...
Why ‘Good Enough’ Is Killing Insurance: The Hidden Cost of Satisficing
Organizations routinely acknowledge crises, commission studies, launch initiatives — and change almost nothing. This pattern has a name. Herbert Simon received the Nobel Prize in Economics in 1978 ...
AI, Litigation Funding and Market Crosscurrents: What CM Readers Cared About in 2025
As 2025 unfolded, Carrier Management readers gravitated toward features that explored the intersection of technology, economics, and strategy. From artificial intelligence transforming underwriting ...