Leadership & Strategy
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
State Farm Ridesharing Coverage Endorsement Hits California, Colorado
State Farm is debuting a ridesharing coverage endorsement in California and Colorado, and promises a broader release for qualifying states in the months ahead. "We strive to meet the needs of our ...
YouTube Videos: the Latest P/C Insurance Millennial Recruiting Weapons
The start of February means the launch of Insurance Careers Month, a combined push by industry groups and executives to attract more millennials to the sector. Their opening salvo: YouTube videos. ...
The Sharing Leader
Some aspiring leaders think that it is lonely at the top. Not so. Or at least it doesn't have to be. The really effective leaders have learned—and understand—that they cannot do it alone. They ...
Innovation Unleashed
William is my dog. By all customary and conventional measures, Willy is not a nice dog. He is not a dog you would encourage your children to entertain. But I love him. Willy is a sad, mad dog with ...
Insurance Industry M&A Set to Surge: Willis Towers Watson
Insurance industry M&A activity will intensify, rather than dissipate, over the next few years, according to a Willis Towers Watson survey of senior insurance executives. Approximately 82 percent ...
Chubb CEO Evan Greenberg Predicts Little Post-Merger Exec Turnover
Chubb Chairman and CEO Evan Greenberg insisted he believes opportunity and incentives will encourage most executives to stay with the insurer in the wake of its recently completed mega-merger. "I ...
Who Will Be the Next Uncarrier?
As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...