Features
How a Confluence of Generations Is Leading Our Industry Into the Future
The insurance industry has never been more diverse than it is today, and that diversity extends far beyond the ratios of men to women. Four of the six living generations are now laboring side by side ...
Build Relationships With Enthusiasm
Once upon a time, I managed the Christian Broadcasting Network (CBN) cable network account for a Madison Avenue advertising agency. When I would visit my client in Norfolk, Va., I would be greeted ...
The Art of Magnetic Communication: 10 Secrets of Great Leaders
No one ever became a great leader without first becoming a great communicator. And no one ever became a great leader without attracting followers. We all know that leadership is the art of getting ...
How to Win Insureds—With Coffee, Brownies and Attention to Their Preferences
I recently moved from comfortable surroundings in a New Jersey suburb to the hurly burly of New York City. While walking west on 55th Street this morning, I passed a storefront with the words ...
How Migration Patterns and Millennials Will Impact Carriers in 2019
Looking back, 2018 will be seen as a turning point for the housing industry. Last year, we saw continued growth in remodeling and maintenance activity amid growing affordability challenges. ...
Have You Shined Your Shoes Lately?
Generally, I am not a fan of origin stories. When a politician seeks to establish his "man of the people" credentials by telling us his father was a coal miner or his grandfather was a bricklayer, I ...
Absorb Fear: Former GE CEO Immelt Explains How to Lead Through Volatility
When a former leader of GE spoke at a New York City forum late last year, recent media discussions about the decline of the industrial giant and his shortcomings at the helm were of little concern. ...
Being a Digital-First Carrier: 3 Key Components of Digital Transformation
The proliferation of technology usage within insurance is ironic. The industry historically labeled as a tech laggard now has more InsurTech available than insurance companies often know what to do ...