Human-Centered Design

Human-centered design hasn't yet taken off in the world of insurance, but Christopher Lowell, who heads up an innovation lab at The Hartford, sees the approach as the cornerstone of both the lab and ...

About Cake Insure’s CEO

Rob Norris is the CEO of Cake Insure Inc., a digital provider of workers compensation insurance. Cake is a subsidiary of Pinnacol Assurance, a Colorado-based insurance company. Cake's approach to ...

Read More About Cake

Cake Insure was the winner of a 2018 Celent Model Insurer award in the "Digital and Omnichannel" category. Celent Senior Analyst Michael Fitzgerald, the guest editor for this section of Carrier ...

Managing Innovation Using a Managing General Agent

Digital disruption has reached the commercial insurance industry. Digital technologies are being harnessed in new ways that fundamentally alter value propositions and enable new business models. Many ...

The Talent Gap Opportunity

There surely is a talent gap in the insurance industry, as direct industry competitors and companies in non-insurance sectors vie to bring on—and keep—people with technology and change management ...

What—Me? Hire a Coach?

Performance coaching continues to grow in popularity. As businesses and organizations strive for the competitive edge, it makes sense to make sure that the people leading are at the top of their ...