Beyond Automation: The Emerging Role for Contextual AI in Insurance
The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation ...
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10 Do’s and Don’ts of a Smart ORSA Report
My conversations with carrier CEOs, CFOs, and CROs about enterprise risk management and ORSA--Own Risk and Solvency Assessment—tend to go down the path of strict compliance and a sense of ...
The Future of HR Is AI
To begin, I will be provocative. To all my CPO and CHRO colleagues, I suggest that, in the not-too-distant future, we will need to change our job titles from Chief People ...
AI, Data and the Next Phase of Insurance Fraud Defense
The line between real and fake is becoming increasingly difficult to discern.
Repair estimates, medical records, invoices and damage ...
Is Risk the Main Ingredient in Ultra-Processed Food?
Convenience often dictates daily choices, as demanding schedules make it easy to rely on packaged snacks or ready-made foods to keep busy households moving. For decades, ...
Viewpoint: Why Unified Data, Not More Data, Will Decide Insurance’s Next Winners
The role of data across the insurance value chain has evolved noticeably. What was once used primarily for retrospective reporting is now becoming a source of real-time intelligence that shapes daily ...
Real Customer Connections: What Valentine’s Day Teaches Insurers
When we think about Valentine's Day, we often picture hearts, flowers and romantic gestures.
But beneath the surface of this annual ...
Gender Balance as a Business Strategy
The insurance industry is built on assessing risk, yet many companies overlook a critical one: the risk of sameness in leadership. When all decision-makers look and think the same, they're limited in ...
Reinsurance Program Could Wipe Out Need for Calif. FAIR Plan: Legal Exec
Merritt Farren, a former high-ranking legal executive at Disneyland and Amazon, has launched a bid to become California's next insurance commissioner. His platform ...
Telematics and Trust: How Usage-Based Insurance Is Transforming Auto Coverage
What if your car insurance reflected how you actually drive, not just who you are?
That question is no longer hypothetical.