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Industry Needs to Join InsurTech Wave to Digitize Insurance: AFL’s Esser
There is a fundamental need for reform and modernization, particularly in the London market. We should be electronically processing all lines of business, not just specialty classes. Of course, we ...
Keeping Flood Insurance Above Water: Commentary
With the National Flood Insurance Program (NFIP) currently set to expire on Feb. 8, and many communities still recovering from this summer's hurricanes, it's no surprise that the 21st Century Flood ...
Want Innovation? Don’t Aim at Distribution
Having spent the better part of the last decade learning, practicing and, in many ways, participating in the creation of innovation as the new discipline in business, I've come to the conclusion that ...
The Content, Not the Technology, Determines the Success of Transformational CX Projects
News about ever-increasing dollars of InsurTech funding can't help but drive property/casualty insurers to seriously consider tech modernization projects to drive growth and efficiency in 2018. That ...
When to Use Chatbots in Insurance
New technologies generate a great deal of excitement, and there's a positive buzz right now about the potential impact of artificial intelligence, machine learning and automation in the insurance ...
Alive and Well: Reports of the Death of the Independent Agent Were Greatly Exaggerated
When I began my career as a journalist covering the insurance industry back in 1981, many of my early stories reported on dire warnings in a series of studies and expert pronouncements predicting the ...
Captive vs. Independent Agents: Carriers Are Committed to Multiple, Evolving Distribution Channels
Despite the grim outlook forecasted for U.S. agents in a 2013 report by McKinsey & Company, both captive and independent agents remain a viable segment of carrier distribution channels. Even with ...
The Future of Small Business Insurance Distribution: What Can We Expect?
In the United States today, there are almost 28 million small businesses, all requiring a wide array of insurance coverage to confidently conduct daily business. Insuring these businesses has always ...