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Reflections of a Middleman
Praise rarely rains down on the middleman. The role is frequently trivialized and unfairly characterized as adding an extra layer of cost without also adding value. Since the advent of sales inserts ...
It’s Time for Leaders to Eliminate These Two Words From Their Vocabularies
For all the time and energy that companies invest in improving their customer experience, many are unknowingly sabotaging those efforts. How? Simply by using two words that should be stricken from ...
Why Insurance Headquarters Must Evolve
Disruptions across the insurance industry over the past decade have been nothing short of exhilarating. We have witnessed a dramatic shift in the leaderboard thanks to the rise of companies like ...
Opinion: Steps Regulators and Legislators Should Take To End Reverse Competition Abuses
Reverse competition is a major problem in insurance lines like title insurance, credit insurance, and lender-placed insurance—one that is not easy to correct. The beneficiaries of reverse ...
Opinion: Competition Driving Prices to Excessive Levels in Several Specialty Insurance Lines
Competition is driving up prices. No, that's not a typo, and, no, this is not a belated April Fool's column. As a result of a serious insurance regulatory oversight problem in most states, certain ...
Insurance Today Is Like the Bundesliga
I am German, and I am a die-hard soccer fan. Believe me, it's relevant. In my view, digital transformation in the global insurance industry is about to play out like a season in the Bundesliga, the ...
Can Driver Data Predict Collisions Before They Happen?
Smartphones have transformed the way we interact with the world. They've replaced our watches and wallets. They've become portable movie theaters and libraries. They've even redefined how we interact ...
How to Use Feedback Loops and Recognition to Improve Employee Satisfaction
For a business to thrive, it needs to keep its employees happy. Organizations with engaged employees regularly outperform competitors with lower levels of employee satisfaction and engagement. ...