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Hippo CEO Wand: Family-First & Entrepreneur-as-CEO Models Fuel Our Culture
This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...
Chloe and Insurance: A Love Affair
When Chloe steps out the door of her apartment on her way to work in the morning, her vehicle automatically unlocks its doors while the navigation system maps out the best route based on the latest ...
How @ZurichNA Used Social Media to Reach Customers After #Hurricane Michael
You might think that when a major hurricane makes landfall in the United States, Zurich North America employees have more important things to do than to peruse Facebook, Twitter and Instagram. For ...
How We’re Doing It: Defining a New Culture for Digital Transformation at State Auto
The State Auto team began a journey in 2015, when the company was at a crossroads: Continue on the path of a five- to seven-year project to stand up a new policy and billing platform, or do something ...
ICOs: Understanding the Risks
Initial Coin Offerings (ICOs) are already a multibillion-dollar strategy for raising capital and are growing in importance. They do, however, present significant and unresolved regulatory and ...
InsurTech Partnerships: What Insurers Want and Get
Remember the 1989 movie "When Harry Met Sally"? During lunch with Harry at a deli, Sally very publicly fakes a wild orgasm. A nearby patron, when asked what she'd like to order, signals in Sally's ...
So You Wanna Be an Innovator in a Big Company
Here's what I've learned. 1. Ban the "I" word. Most innovation in insurance companies comes where customers (or distributors) encounter the company. This is one reason that 89 percent of insurance ...
The Road to Greatness: Transforming Culture From Complacency to Ownership
When you're in a consumer-focused business, your job is to help people. Those of us in the insurance industry know we have a great advantage: When people have their worst day, we help them put things ...