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After Crisis, It Won’t Be Business as Usual—It Will Be Business Done Better: Opinion
As the insurance industry begins to settle into the new norm of working from home (WFH), most companies will be questioning the very fundamentals of their day-to-day operating models. Staff will, of ...
8 Things That Will Never Be the Same in Insurance After COVID-19
More than any human, COVID-19 is driving a digital transformation of the insurance industry. Everything about the way the industry has traditionally worked is under challenge due to the quarantine, ...
Why Leveraging AI Now Will Improve Customer Experience in the Future
Insurance customers don't have lofty expectations. They simply want a fairly priced policy that fits their lifestyle, prompt and efficient solutions, and authentic interactions. And the majority ...
Why New York Circular Letter No. 1 Matters to P/C Insurers
The topic of New York's Insurance Circular Letter No. 1 (2019), issued on Jan. 18, 2019, came up frequently during conversations with insurers in January and February (before the 2020 Pandemic became ...
Prioritizing Employee Well-Being in Difficult Times
Peter Kellogg, the owner of IAT Insurance Group, has always said: "Take care of your employees and they will take care of your business." For those of us with a direct role in talent management at ...
*Editor’s Choice 2020* Psychic Leadership: Why We Need It During This Crisis
Week #1 = Shock (mandatory work from home, seriously?) Week #2 = Novelty (Zoom meetings, crazy hat day, check out my workspace!) Week #3 = Realization (wait, we need to actually run our business this ...
Fifth-Generation Wireless Technologies: Suspicion vs. Evidence
One of the more surprising recent conspiracy theories to make the rounds of the Internet and social media is that the COVID-19 pandemic is actually a hoax perpetrated by corporations to cover up the ...
Pandemic Crisis Story: Moving 1,000-Plus Employees in 7 Countries in Just 2 Weeks
The rapid spread of COVID-19 took the business world by surprise. Like most companies, the Xceedance business continuity plan did not envision all personnel working from home for an extended period ...