Surveys
USAA Top Among Insurers in Ranking of ‘Best Customer Experience’
USAA tops all other insurers in terms of delivering the best customer experience, according to the 2018 Temkin Experience Ratings. "Once again, USAA has set the standard for delivering excellent ...
Predictive Analytics Help Commercial Lines Insurers Boost Profit, Reduce Underwriting Volatility: A.M. Best
The increasing use of predictive analytics among commercial lines insurers has helped improve their bottom lines and led to more balanced underwriting cycles, A.M. Best concluded in a new special ...
Travelers Survey Provides New Insights Into Distracted Driving Behavior
Most drivers who respond to personal texts, emails and calls while driving said they do so because they are afraid of an emergency or missing out on something important, according to a new survey ...
Data Breach Notification Gaps Remain Despite Improved Alerts: Munich Re’s Hartford Steam Boiler
Carriers face ongoing challenges in developing effective strategies to insure against data breaches. A new consumer survey from Munich Re's Hartford Steam Boiler underscores the work left to be done ...
For Many Carriers, IoT Remains an Untapped Data-Gathering Tool
Most insurance carriers lack a strategy to capitalize on data generated by the Internet of Things (IoT), even as they realize the importance of having one. Making matters worse, a majority lack ...
Trump Tax Cuts Could Solidify U.S. as Most Active Insurance M&A Region: Clyde & Co.
The U.S. has regained its position as the most active region for M&A activity in the global insurance industry, and the Trump tax cuts could boost that activity even further, according to a ...
Old-Fashioned Employee Surveys Can Still Give Executives Vital Insight
Scoff at employee surveys all you want. While some may see them as outdated, employee surveys remain a solid way to determine employee engagement, help build morale, shape behavior and learn about ...
Understanding the Customer Experience Within the Large Commercial Insurance Market
When thinking about commercial insurance, there is a simple concept that stands out as it relates to the customer experience: business-to-business buyers are more demanding. They have a ...