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Wild Weather Continues Across the U.S. This Weekend
Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
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Study Shows Consumer Willingness to Edit Claim Images
McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims

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The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
How Modern Is ‘Modern Enough’ for Insurance Applications?
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JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
Liberty Mutual ‘Shifting from Fixing to Building’ in 2026, CEO Says
What Berkshire’s CEO Abel Said About Insurance

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Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
Getting to the How and Why: AI Shows Its Work
Predicting the Insurability of Prediction Markets
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

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Data & Research

Crash Analyses: Speeding On Empty Roads; Slow Speeds On Rough Roads

Two sets of researchers published analyses of auto crashes recently, with one set identifying speeding at the cause of fatal accidents during the early days of the pandemic, and the other correlating ...

Carrier Competition Heats Up Over Better Agent Digital Experiences

Agent digital experiences are moving to the forefront of property/casualty insurance carrier tech strategies, according to a survey report published by Celent late last week. Just having a web portal ...

The Global Construction Industry’s Climate Change Responses Could Drive New Opportunities: Marsh

Climate change and the race to net zero greenhouse gas emissions are arguably the greatest challenges that face the construction industry — but they will drive new opportunities, according to a ...

Cyber Rates Could Double Within Two Years as Attacks Soar: S&P

The pandemic caused economic and insured losses from cyber attacks to skyrocket, which has heightened awareness of the risk and increased demand for cyber re/insurance, according to a report ...

Despite a Smaller Premium Base, WC Profitability Still Beats Other P/C Lines

Workers compensation may have a smaller premium base, but it remains highly profitable compared to other policy lines, AM Best concludes in a new report. The line produced more than $44.3 billion in ...

Pandemic Pressure: Clients Want Insurance Agents to Find New Ways to Protect Assets

Insurance agents are facing increased pressure from their clients to find new and broader ways to protect their assets through the ongoing pandemic, a Nationwide survey concludes. Clients want agents ...

Climate Change Returns as a Top Insurance Industry Concern

Climate change has returned to the top of the list of insurers' biggest concerns as the vaccine roll-out and gradual lifting of health restrictions see pandemic fears ease in many countries. Global ...

U.S. Flood Insurance Market Slowly Transitioning to Private Carriers: AM Best

The country's flood insurance market is slowly transitioning toward private insurers providing additional options to the federal government's program for those seeking coverage, according to a new AM ...

Home Insurers Struggle With Customer Loyalty in Changing Housing Market: J.D. Power

Home insurers have struggled to develop products and services designed to maximize customer lifetime value for the growing population of baby boomers migrating from home ownership to renting, ...

Carriers Prioritize Using Data for Pricing Decisions, Customer Experience: Study

The vast majority of carriers are prioritizing the use of data and analytic technologies to inform decisions on pricing, according to a new study conducted by Celent and commissioned by Equisoft. The ...
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Latest

  • Wild Weather Continues Across the U.S. This Weekend
  • Study Shows Consumer Willingness to Edit Claim Images
  • McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims
  • Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
  • JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
  • P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
  • Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis

Contributors

Chad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches InsurersDaniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersLaura BoettcherGender Balance as a Business Strategy See Our Contributors

Features

  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty

  • Getting to the How and Why: AI Shows Its Work

  • Predicting the Insurability of Prediction Markets

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Marsh & McLennan Companies, Inc.MRSH$176.48up+3.26%
Trupanion, Inc.TRUP$26.21up+2.74%
Arthur J. Gallagher & Co.AJG$214.82up+2.45%
Hagerty, Inc.HGTY$10.49up+2.44%
Root, Inc.ROOT$45.59up+1.90%
Company Symbol Close 1 Day Chg
Slide Insurance Holdings, Inc.SLDE$16.37down-5.38%
Heritage Insurance Holdings, Inc.HRTG$25.65down-3.64%
Kingsway Financial Services Inc.KFS$10.00down-2.15%
HCI Group, Inc.HCI$151.55down-1.62%
Neptune Insurance Holdings Inc.NP$21.83down-1.53%
* As of March 20, 2026; Source: S&P Global Market Intelligence
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  • Fixing Claims Negotiation (Part 5)
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