Brand Management & Sales
Zurich Removes ‘Z’ From Social Media Branding as Russia Uses Symbol in Ukraine War
Zurich Insurance said it has removed the letter "Z" from its social media branding as a result of Russia's use of the letter during its war in Ukraine. "The Zurich brand has been around for 150 ...
3 Myths About Online Customer Acquisition Held by Independent Agency Carriers
Even as consumers continue to navigate toward online shopping channels, many independent agent carriers have hesitated to invest heavily in online customer acquisition. While digital performance ...
How to Continue Providing Top Customer Experiences After a Merger
Merger and acquisition activity in the insurance sector accelerated in 2021. That trend is expected to continue through 2022 as acquiring companies seek to enter new markets, access additional ...
‘Essential’ MGAs, Other DUAEs Face Inflation, Staffing Pressures: AM Best
Taking a deep dive into the world of managing general agents and other delegated underwriting authority enterprises, AM Best reports that premiums generated by DUAEs are climbing, and interest in MGA ...
What’s Next? ‘Adaptive Insurance’ for Small Biz, Says InsurTech CEO
Over the course of the last six years, Next Insurance has adapted its business model, its distribution method, and its product offerings. Coming up next, the InsurTech aims to offer "adaptive ...
USAA, State Farm Earn Top Rankings in Customer Satisfaction: Verint
USAA ranks first in customer satisfaction among the top 15 U.S. property insurers, according to research from customer engagement company Verint. USAA earned its No. 1 spot with a customer ...
Be Literal With Chatbots. Figurative Language Confuses Them
Computer scientists recently examined the performance of dialog systems, such as personal assistants and chatbots designed to interact with humans. The team found that when these systems are ...
Commercial Auto Among Lines With Flattening Rates: USI 2022 Forecast
Although it wasn't the headline of a commercial insurance broker's market pricing report last week, the report's observation that "commercial auto liability coverage rates are starting to flatten" is ...