Brand Management & Sales
Customers (Excluding Younger Ones) Rate Insurer Phone Service High
First, the good news: Insurance companies beat out jewelry firms, delivery companies and other industries in terms of U.S. customer satisfaction with how they handle phone calls, according to new ...
Willis Plans Support for Inclusion@Lloyd’s Diversity Festival
Willis Group Holdings has announced its support for a new London market collaboration to host a diversity and inclusion festival. The Inclusion@Lloyd's "Dive In" festival is a joint initiative ...
Meeting the Challenges of Self-Service Insurance
As the global economy evolves and changes, insurers must also evolve to provide information and access to their clients across a wide range of channels if they are to avoid being left behind. ...
MGAs Next to Feel Capital Markets Impact: AmWINS’ DeCarlo
Now that traditional reinsurers are adjusting to the idea that third-party capital providers have moved into their space, managing general agents may be next to feel the negative impact of new ...
How Insurers Can Wield Social Media to Attract Millennial Customers
Bloomberg has reported that the rate of home ownership in the United States is at its lowest level in 20 years and the number of first-time buyers entering the market is at an almost 30-year low. The ...
Cyber Risk Insurers Lag in Buying Cyber Cover
As recently as two years ago, only half of the top 10 carriers writing cyber insurance had purchased cyber coverage themselves, a broker specialist said recently. During an interview at the Standard ...
AmWINS New Cyber Facility Offering $100M XS Capacity
Pointing to the declining appetites of insurers offering cyber insurance to large insureds, AmWINS announced the launch of a new dedicated excess facility, offering up to $100 million in excess cyber ...
Everest Re Brings on Swiss Re Exec to Help Build U.S. Business
Everest Re Group Ltd. hired Dane Lopes as head of sales and distribution for U.S.insurance operations as disruption in the industry pushes established firms to solidify relationships with clients and ...