Brand Management & Sales
ACE Fleshes Out Post-Chubb Merger North American Executive Team
ACE Ltd. has fleshed out the leadership team for its post-merger North America business units and major product lines. The crew set to take charge once ACE's $28.3 billion acquisition of The Chubb ...
How to Know What Insurance Customers Want
What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Report: U.K.’s Professional Indemnity Sector Poised For More Robust Growth
The professional indemnity and directors & officers insurance sector has grown constantly since 2012 and is expected to continue the upward trend until at least 2019, according to the findings of ...
Customers (Excluding Younger Ones) Rate Insurer Phone Service High
First, the good news: Insurance companies beat out jewelry firms, delivery companies and other industries in terms of U.S. customer satisfaction with how they handle phone calls, according to new ...
Willis Plans Support for Inclusion@Lloyd’s Diversity Festival
Willis Group Holdings has announced its support for a new London market collaboration to host a diversity and inclusion festival. The Inclusion@Lloyd's "Dive In" festival is a joint initiative ...
Meeting the Challenges of Self-Service Insurance
As the global economy evolves and changes, insurers must also evolve to provide information and access to their clients across a wide range of channels if they are to avoid being left behind. ...
MGAs Next to Feel Capital Markets Impact: AmWINS’ DeCarlo
Now that traditional reinsurers are adjusting to the idea that third-party capital providers have moved into their space, managing general agents may be next to feel the negative impact of new ...
How Insurers Can Wield Social Media to Attract Millennial Customers
Bloomberg has reported that the rate of home ownership in the United States is at its lowest level in 20 years and the number of first-time buyers entering the market is at an almost 30-year low. The ...