Brand Management & Sales
CEOs: Do Your Job
I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...
Chubb CEO Greenberg Elaborates on Initial Critical Comments About Wholesale Brokers
In the London and other wholesale insurance markets, the practice of some brokers bundling similar accounts into high-volume portfolios to be more efficient and attract underwriters while still ...
Vertafore Acquires RiskMatch
Insurance technology firm Vertafore said it has acquired RiskMatch, a Connecticut-based business intelligence and analytics company that provides portfolio management and placement services to ...
Trump, Brexit Fueling Interest in Political Risk Insurance Demand
Rocked by a shakeup in the Western political order, companies are buying more insurance to protect themselves against the threat of rising protectionism and upheaval to their operations in emerging ...
CoverHound Launches Online Rideshare Offering
Online insurance comparison shopping platform CoverHound announced last week that it will offer auto insurance quotes to the drivers of rideshare services, such as Uber and Lyft. This new service ...
Commercial Lines InsurTechs Ask Kodiak, Bold Penguin Collaborating
Ask Kodiak, a cloud-based coverage search platform provided, announced Tuesday that its search capabilities related to carrier appetite, eligibility and product highlights have been integrated with ...
Don’t Just Service Customers; Learn to Speak Their Language
It's no longer enough to choose a customer segment and design products targeted to them. To stay ahead, companies must speak the language of their customers, understand their needs before they do, ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...