APCIA Chair Robusto: Industry Must Fight False Narratives, Improve Public Trust
The property/casualty insurance industry faces an urgent challenge to rebuild public trust amid growing public skepticism fueled by false narratives, according to ...
Brand Management & Sales
AI Lets Call Center Agents Focus on Customers
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...
$100B-Plus and Growing: Aon Reports on MGA Market
Aon published a report on the MGA market this week, estimating $109.2 billion in direct premiums written by MGAs in 2024, identifying State National as the biggest MGA-dedicated carrier and ...
Small Biz Customers Rank Erie, Cincy, PHLY Top Insurers; Industry Scores Flat
According to the latest J.D. Power survey of small business insurance customers, overall satisfaction levels are about even with last year, but a lower percentage say they will definitely stay with ...
Fewer Insureds Shopping, More Switching, Says JD Power
Shopping slowed, but switching endures. That's according to a recent report from J.D. Power, assessing insureds' shopping habits for auto, home and renters insurance in Q2 2025. Overall shopping ...
MGAs by the Numbers: Fronting Biz, Non-Affiliated MGAs Drive Growth
Direct premiums written by U.S. managing general agents jumped to over $114 billion in 2024, according to the latest installment of an annual research series on the MGA market. The report titled ...
How Carriers Can Win More Retail Broker Biz: Report
By segmenting retail brokers into tiers using premium volume, profitability and strategic alignment as factors to define top tiers, carriers can start to win more business, according to a new ...
Editor’s Question: Who Created the First U.S. MGA?
Readers of a book about the history of the insurance industry—or more specifically, about Crum & Forster's place in the last 200-plus years—will find out that C&F executives were ...
Agents Must Take the Lead on Personal Cyber Coverage, Report Says
While major corporate cyber hacking makes the news nearly every day, what about hackers in homes? As personal lives and residences become more intertwined with the internet, consumers are at greater ...