Brand Management & Sales
Aon Adds to List of Brokers Suing Howden US for Alleged Poaching, Theft
A new broker is now suing Howden US and a pair of former employees for allegations of poaching and theft of trade secrets. Last week Aon Risk Services Cos. filed suit in U.S. District Court for the ...
JD Power: Full Digital Claims Process Drives High Customer Satisfaction
Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22 percent ...
Aon Launches AI-Enabled Claims Copilot
Debuting in Germany in November, Aon recently launched Aon Claims Copilot, aiming to enhance claims outcomes of clients of the professional service firm through a single, integrated digital platform. ...
Don’t Forget the Front Line: Why Insurers Need to Research the Agent Experience
In the rush to improve customer experience, many insurers have overlooked a critical group of stakeholders: the independent brokers and agents who sell their products every day. With this group now ...
Marsh McLennan and Businesses to Unify Under ‘Marsh’ Brand; New Unit Created
Marsh McLennan announced it will change its brand to "Marsh," effective January 2026, and it has created a new unit, Business and Client Services (BCS), which aims to accelerate innovation and ...
APCIA Chair Robusto: Industry Must Fight False Narratives, Improve Public Trust
The property/casualty insurance industry faces an urgent challenge to rebuild public trust amid growing public skepticism fueled by false narratives, according to remarks by Dino Robusto, chair of ...
AI Lets Call Center Agents Focus on Customers
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...
$100B-Plus and Growing: Aon Reports on MGA Market
Aon published a report on the MGA market this week, estimating $109.2 billion in direct premiums written by MGAs in 2024, identifying State National as the biggest MGA-dedicated carrier and ...