Viewpoints
A Customer-Centric Culture Starts With One Essential Principle
When business leaders try to build a customer-centric culture, they often overlook a key issue that can doom the whole effort: Many employees don't think they have a customer. Sure, the customer is ...
Systemic Risk: What It Feels Like
Tuesday, May 11 started out as an ordinary day for me. Early in the day, I was following the latest news about the lingering effects of a ransomware attack on the Colonial Energy pipeline, which had ...
Executive Take: Aon’s Strategy for Diversity and Inclusion
Events over the past year have catapulted Diversity & Inclusion (D&I) into the sights of employees, investors, organizations, consumers and the board with a renewed urgency. As a result, ...
Viewpoint: More Assertive SEC Gets Tough on SPACs
Investor Jeremy Grantham says special purpose acquisition companies, which raise money in an initial public offering and then find a promising company with which to merge, are a "license to rip ...
How to Achieve True Digital Transformation in Insurance
Over the last several years, businesses across all industries have been busy implementing digital strategies and fundamentally changing how they operate and deliver value to customers. Yet, digital ...
Lemonade CEO: Why Regulators Need to Engineer Equity in Insurance Prices
It takes a one-two punch to make insurance fair. I've previously argued that AI can vanquish bias in insurance, and so it can. But while machine learning can help ensure equality, it cannot ensure ...
CEO Reflections: Business Lessons From COVID-19, One Year Later
If COVID-19 has taught us any important business-related lesson in 2020, it is the importance of being agile. More than a mere business practice, this agile philosophy of quickly adapting to ...
VC Viewpoint: The Insurance Carrier Is Back in Fashion
As money began to flow into InsurTechs back in 2014 and 2015, these companies essentially fell into two categories: You were either a provider of technology to insurance companies or a distributor of ...