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Unlike Buffett, S&P Sees ‘Considerable’ Climate Change Impact for Insurers
While the overall impact of climate change on the insurance industry is difficult to quantify, the multilayered effects of regulation, reputation and litigation will be "considerable" over the long ...
Spreading the Word: 12 Steps to Promote Insurance Careers
If you have talked to a young person on the job hunt lately, you have likely heard them yearning for a job that's stable and rewarding and that offers limitless growth opportunities. Risk management ...
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
2016 Watch: Solvency II and Other International Issues You Should Care About
The global financial crisis is now seven years behind us and the property/casualty insurance industry and its regulation never faltered before, during or since. Yet, international pressure to ...
How to Embed a Culture of Innovation
It may have a reputation for conservatism, but the insurance industry is no stranger to innovation. If we look back through history, we see that insurance has driven innovation in crime prevention, ...
Thoughts on Cleaning Up the Claims Department
It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...
Stephen Catlin’s Career
• 1973: Began insurance career in 1973, joining BL Evens & Others on Syndicate 264 at Lloyd's. • 1982: Became deputy underwriter, specializing in the excess of loss and energy accounts where ...