Distribution
Don’t Forget the Front Line: Why Insurers Need to Research the Agent Experience
In the rush to improve customer experience, many insurers have overlooked a critical group of stakeholders: the independent brokers and agents who sell their products ...
Agents Struggle to Find Capacity, Meet Customer Timing Expectations: Survey
A new P/C insurance industry survey report reveals some of the key challenges that independent agents are facing, including providing quotes within customers' expected time frames—or finding ...
Acrisure to Lay Off 400 Employees; Cites Tech Advances, AI Integration
Acrisure announced it will implement layoffs to its accounting workforce beginning in early 2026, citing advancements in technology and artificial intelligence. The company said 400 employees will be ...
MGAs by the Numbers: Fronting Biz, Non-Affiliated MGAs Drive Growth
Direct premiums written by U.S. managing general agents jumped to over $114 billion in 2024, according to the latest installment of an annual research series on the MGA market. The report titled ...
Rethinking the Carrier-Agent Relationship in a Digital-First World
As is the case across many other industries, insurance is currently undergoing a huge period of change, driven by both evolving customer expectations and rapid ...
Hard Market Strategy: How Independent Agents Adapt
The hard market has independent agents "going the extra mile" to prioritize client communication, retention, technology and team morale. Trusted Choice, the national consumer brand representing the ...
How Network Carriers Benefit From the Progressive Advantage Agency
Nationwide, American Modern, National General, Homesite, Hiscox and Markel are just a half dozen of the names on a roster of 20 carriers providing personal lines or commercial lines insurance (or ...
2024 Outlook on the MGA Market: Time to Normalize Difficult Conversations?
The insurance industry experienced widespread and significant tightening in the reinsurance markets in 2022. "Volatility" was the watchword as the year 2022 wound down. Reinsurers raised prices, ...