Utica National News
Carrier CEO Viewpoint: Seeing Through Customers’ Eyes Gives Leadership Vision
"Customers have pretty high expectations of us,” says Richard P. Creedon, president and CEO of Utica Mutual Insurance Co. of New Hartford, N.Y. As the company’s freshman leader—he completed his ...
U.S. Mutual Carrier Growth: Hard and Soft Opportunities
When Larry Jansen took over as CEO of Grinnell Mutual five years ago, the property/casualty insurer's future was uncertain. The carrier, he says, had become a "typical 100-year-old" company. "We were ...