omnichannel Archives - Carrier Management

Chubb Marketplace: Design Principles and Key Features

According to Bennett "BC" Verniero, senior vice president of Business Solution Architecture at Chubb, there are four major principles that have guided the development and evolution of the company's ...

Don’t Just Service Customers; Learn to Speak Their Language

It's no longer enough to choose a customer segment and design products targeted to them. To stay ahead, companies must speak the language of their customers, understand their needs before they do, ...

How to Know What Insurance Customers Want

What do today's customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...

Why Insurance Leaders Should Pay Attention to Omnichannel

There are more than 70 million Americans between the ages of 18 and 34, according to the U.S. Census Bureau. And while we'd love for 400,000 of them to pursue careers in risk management and ...