Let’s Chat: Bot Invasion in P/C Insurance

The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...

Saying ‘No’ Key to Strategic Success

How do you achieve "a durable advantage in the marketplace?" By understanding the difference between "operational excellence and strategy," according to Amy Friedrich, senior vice president of the ...

Novarica’s Take: Try Culture and Free Food

In a report published in April, "Managing Innovation in Insurance," Novarica revealed that 46 percent of large P/C insurers and 31 percent of midsize P/C insurers are expanding innovation programs. ...

IT Outsourcing Trends and Best Practices

Outsourcing is an important part of the insurer's CIO toolkit, and its use is widespread. Spending on external services including outsourcing continues to consume an average of 20 percent of ...