J.D. Power News
New Business Goes to Auto Insurers With Strong Underwriting Results: J.D. Power Study
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the "J.D. Power 2017 U.S. Insurance Shopping Study." We define new business yield rates as ...
Insurers Garner Record-High Satisfaction Grades
Those uppity InsurTech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their ...
XL Catlin Tops J.D. Power’s 2016 List of Highest-Performing Large Commercial Insurers
XL Catlin was 2016's highest-performing large commercial insurer in terms of customer satisfaction, according to the latest J.D. Power study. CNA, Chubb, Berkshire Hathaway Homestate Companies and a ...
Digital Innovation, Personal Service Can Help Agents and Brokers Keep Wealthy Clients
The global high-net-worth individual (HNWI) population has increased by 5 percent so far in 2016 to 16.6 million, with total global HNWI wealth increasing by 4 percent to $58.7 trillion, according to ...
Cyber Risk and the Threat of the Unknown
As new technology is developed and digital applications are rapidly becoming more prevalent, cybersecurity continues to be an evolving risk and a potential loss area for insurance companies. The ...
New Technologies: A Double-Edged Sword for Insurance Companies
The insurance industry is on the horns of a dilemma: how to use new technologies to improve their operations and how to insure the risks these new technologies present to their customers. Situation ...
UBI Increases Auto Insurance Customer Satisfaction: J.D. Power Study
Increased data and improved accuracy in risk-based pricing are some of the benefits that auto insurers seek when they adopt usage-based insurance programs, but an added benefit is increased retention ...
Insurers Could Learn From Amazon About Customer Satisfaction
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...