J.D. Power News
New Hampshire Is Most Affordable State for Auto Insurance: J.D. Power
The average cost of auto insurance has risen at twice the rate of median household incomes across the U.S. over the past decade, according to the J.D. Power 2019 U.S. Insurance Shopping Study. Not ...
Home Insurers Are Ripe for an Image Change, With InsurTechs Nipping at Their Heels
Traditional home insurers appear to be in need of an image change, and that, in turn, could create a big opportunity for InsurTech startups, according to the latest J.D. Power U.S. Home Insurance ...
Carrier/InsurTech Partnerships Offer Short-Term Benefits: J.D. Power Expert
Carriers seeking to build up their InsurTech capacity face a number of choices to get there—some quite pricey. In the short term, partnerships may be the most cost-effective and least risky way to ...
Direct-to-Consumer Auto Insurance Keeps Gaining Traction: J.D. Power
Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a new report from J.D. Power. The firm reports that auto insurance revenue hit $245 billion in 2018, ...
Independent Agents Satisfied With Carrier Interactions Send More Business to Them: J.D. Power
It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message ...
Why Writing Small Business Takes Thinking Big
According to the U.S. Small Business Administration, the United States has 29.6 million small businesses and more than a third of the U.S. working population is employed at businesses with fewer than ...
Carriers Generally Pleased Customers With Their Hurricane Florence, Michael Responses: J.D. Power
The property/casualty insurance industry earned high consumer marks over its collective response to Hurricanes Florence and Michael, according to a new J.D. Power survey. Approximately 87 percent of ...
High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...