J.D. Power 2016 Property Claim Satisfaction Survey Archives

Breaking the Cycle of Reduced Profitability

The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...

Top 20 Claims Satisfaction Ranking: Amica Reigns as Industry Falters

Amica Mutual ranked highest in overall satisfaction among homeowners who have filed a property claim, according to the J.D. Power 2016 Property Claims Satisfaction Study, which found household names ...

P/C Claims Customer Satisfaction Dips for First Time in 5 Years: J.D. Power

Customer satisfaction with property insurance claims dipped for the first time in five years. The reason why: Carriers appear to be cutting service to reduce expenses in a toughening market cycle, ...