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Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions, the new J.D. Power 2018 Insurance Digital Experience Study found. J.D. Power ...
Auto insurers have something to celebrate: Overall customer satisfaction with the sector has reached a record high. J.D. Power's 2018 U.S. Auto Insurance Study found that overall customer ...
In an age of big data and machine learning, some carriers are still assessing what technological investments they'll need to adapt and compete. Mark Watson, the long-time CEO of Argo Group, insists ...
The insurance industry is at a crossroads in its digital distribution transformation. When shopping for insurance, consumers increasingly look to carriers that can offer new channels of engagement, ...
By his own admission Progressive Insurance CEO Glenn Renwick (and his company) may not be right about the impact certain macro trends will have on the insurance industry, but in his view "it's ...
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