customer retention Archives - Carrier Management

Millennial Customers Open to Leaving Carriers for Upstart Insurance Rivals: Bain & Company

Traditional carriers have a big problem on their hands in terms of keeping millennial customers from switching to upstart rivals. A large majority of millennials are open to switching to upstarts ...

Meeting the Challenges of Self-Service Insurance

As the global economy evolves and changes, insurers must also evolve to provide information and access to their clients across a wide range of channels if they are to avoid being left behind. ...

Retention With Profit: Best Practices for Auto Underwriting

"Every generation needs a new revolution," noted Thomas Jefferson, and in present times it seems that several revolutions are joining forces in the insurance world. The recent innovations of ...