customer management News
USAA, State Farm Earn Top Rankings in Customer Satisfaction: Verint
USAA ranks first in customer satisfaction among the top 15 U.S. property insurers, according to research from customer engagement company Verint. USAA earned its No. 1 spot with a customer ...
Customers in 2030: Five Trends Insurers Can’t Ignore
As insurance companies compete to keep up with digital disrupters in today's marketplace, it's increasingly important to look at the future. Customers' lives are evolving, and as a consequence, their ...
Insurers Should Monitor Life Events to Compete on More Than Price: LexisNexis Risk Solutions
Drivers are shopping and switching auto insurance policies more than ever before, says a new white paper from LexisNexis Risk Solutions. The Insurance Shopology white paper, which analyzes shopping ...