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We've all heard the corporate mantra, "The customer is at the center of everything we do." While admittedly cliche, it's not a mantra to be taken lightly by companies in the insurance industry. When ...
USAA ranks first in customer satisfaction among the top 15 U.S. property insurers, according to research from customer engagement company Verint. USAA earned its No. 1 spot with a customer ...
As insurance companies compete to keep up with digital disrupters in today's marketplace, it's increasingly important to look at the future. Customers' lives are evolving, and as a consequence, their ...
Drivers are shopping and switching auto insurance policies more than ever before, says a new white paper from LexisNexis Risk Solutions. The Insurance Shopology white paper, which analyzes shopping ...
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
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