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These days, transparency is a key component of any positive customer experience, regardless of industry or channel. When it comes to the insurance customer experience, however, defining just what ...
Many insurers are considering replacing their core system as their next big IT endeavor. Unfortunately, despite the best of intentions, this is a regressive move that will set them ...
Insurance carriers are making an unprecedented investment in transforming their policy, billing and claims systems and processes. This is a unique period where the convergence of aging legacy ...
A new survey of P/C and group life carriers revealed that more than 50 percent cite legacy systems as the top core system challenge, followed by integration and scalability/flexibility issues. ...
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