chatbots Archives - Carrier Management

Be Literal With Chatbots. Figurative Language Confuses Them

Computer scientists recently examined the performance of dialog systems, such as personal assistants and chatbots designed to interact with humans. The team found that when these systems are ...

Let’s Chat: Bot Invasion in P/C Insurance

The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...

When to Use Chatbots in Insurance

New technologies generate a great deal of excitement, and there's a positive buzz right now about the potential impact of artificial intelligence, machine learning and automation in the insurance ...