chatbots News
Tutoring Firm Settles EEOC’s First Lawsuit Targeting AI Software Bias
A China-based tutoring company has agreed to settle a U.S. government agency's novel lawsuit claiming it used hiring software powered by artificial intelligence to illegally weed out older job ...
Developers Working to Determine if AI Chatbot Falsehoods Are Fixable
Spend enough time with ChatGPT and other artificial intelligence chatbots and it doesn't take long for them to spout falsehoods. Described as hallucination, confabulation or just plain making things ...
Technology Is Moving Fast; Can Insurers Keep Up?
As evidenced by the recent popularity of generative AI tools, the tech landscape in insurance seems to be moving at an increasingly fast pace.
Europe Taking World Lead in Regulating AI
Lawmakers in Europe signed off Wednesday on the world's first set of comprehensive rules for artificial intelligence, clearing a key hurdle as authorities across the globe race to rein in AI. The ...
How to Accelerate Hurricane Response With Proactive Claims Management
With global floods, heat waves, drought, wildfires and tornadoes, Summer 2022 was one for the record books. And there was no reprieve in the months that followed.
Hey Siri, What’s Next for AI and Robotics in Insurance?
A lot has changed in the world of automation since Apple first launched its virtual assistant, Siri, on Oct. 4, 2011. It's a date that musician, actress and public speaker Susan Bennett remembers ...
Be Literal With Chatbots. Figurative Language Confuses Them
Computer scientists recently examined the performance of dialog systems, such as personal assistants and chatbots designed to interact with humans. The team found that when these systems are ...
Let’s Chat: Bot Invasion in P/C Insurance
The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...
When to Use Chatbots in Insurance
New technologies generate a great deal of excitement, and there's a positive buzz right now about the potential impact of artificial intelligence, machine learning and automation in the insurance ...