AI Lets Call Center Agents Focus on Customers

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...

How to Accelerate Hurricane Response With Proactive Claims Management

With global floods, heat waves, drought, wildfires and tornadoes, Summer 2022 was one for the record books. And there was no reprieve in the months that followed.