Accenture News
Accenture and Apax Partners Team on Insurance Software Venture
Global professional services company Accenture and Apax Partners, a global private equity firm, have agreed to form a joint venture to accelerate the innovation of claims, billing and policy ...
U.S. Customers Want More Human Touch for Service Issues, Advice: Accenture
Not only do most U.S. consumers prefer dealing with humans than digital channels to resolve service issues, but almost half—45 percent—say they will pay more for goods and services if it ensures ...
Average Claims Experience Not Enough to Retain Customers: Accenture
Although a large majority (86 percent) of home and auto insurance customers who have submitted a claim in the past two years are satisfied with how it was handled, 41 percent of those who have ...
Nearly One-Quarter of Insurance Consumers Would Buy Cover from Amazon, Google: Accenture
Two-thirds (67 percent) of insurance customers would consider purchasing insurance products from organizations other than insurers, including 23 percent who would consider buying from online service ...