Put Motivation Back Into Performance Reviews
It's time to update the traditional performance review, which focuses largely on how the employee performed the prior year and whether they met agreed-upon goals and ...
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Process Improvement Is the Secret to Recruiting Success
I see a lot of companies sink a never-ending amount of time and money into recruitment in the hopes it will solve the frustrations related to finding candidates and filling jobs. The problem with ...
Unifying Voices Forum Brings Together Industry Groups to Discuss DEI
Bringing more diversity to the insurance industry will take intentional, deliberate effort and teamwork. That's the encouraging outlook from a panel of diversity, equity and inclusion (DEI) thought ...
Avoid Employee Turnover by Asking 5 Simple Questions
As an executive coach, I have observed the rise and fall of many leaders over the years. One thing I can say with certainty is that good leaders show interest in their ...
InsurTech Panelists See AI Driving Relationships, Personalization in Insurance Payments
Panelists at Carrier Management's 2024 InsurTech Summit—AI for Everything—said the use of AI for digital payment processing in insurance could be key in unlocking ...
Nationwide’s Kandhari Talks Building a Bionic Workforce With AI
Nationwide's Chetan Kandhari said the company is working to build a bionic workforce.
Maybe that brings to mind robots, futuristic ...
Lemonade Exec: AI Getting the Right Claims to the Right Adjuster
AI Jim, the chatbot that handles claims for InsurTech Lemonade, is renowned for its ability to handle claims in seconds. Two seconds to be exact. That was the time it took the chatbot to settle a ...
How AI Can Reshape Claims Management
How can artificial intelligence change property and casualty insurance claim processing? Two industry experts answered that question from a few angles during Carrier Management's annual InsurTech ...
Construction Risks: Why a Focus on Safety Matters
When construction accidents happen in the United States, the worker often takes the blame. Companies often ask: "What did the worker do wrong?" according to safety expert TJ Lyons. Lyons believes a ...
AI and APIs: Essential Tools for Zurich Insurance Group’s Digital Leap
Early adopters of generative artificial intelligence (Gen AI) tools are working hard to employ the technology, which can help insurers innovate, enhance customer ...