Seven Ways to Embrace a Customer-Centric Culture

The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...

How to Thrive in the New Age of Underwriting

We are in the midst of a new age of underwriting—an age driven by technology. And the technology-driven era is not only changing the way underwriters work, but it is also transforming the ...

Welcome to the Future

Some observers have called 2015 "the year the future arrived" for the insurance industry. After close to a decade discussing the potential disruptive effects of big data, wearables, the Internet of ...