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More Content from Marsha Egan: Strategies for Managing Work—and Life
Taking a long-term view isn't just good advice for liability insurers writing long-tail casualty business. It also makes sense for property/casualty managers and executives who feel as if their work ...
The Sharing Leader
Some aspiring leaders think that it is lonely at the top. Not so. Or at least it doesn't have to be. The really effective leaders have learned—and understand—that they cannot do it alone. They ...
Innovation Unleashed
William is my dog. By all customary and conventional measures, Willy is not a nice dog. He is not a dog you would encourage your children to entertain. But I love him. Willy is a sad, mad dog with ...
Who Will Be the Next Uncarrier?
As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...
What’s in a Name? The Importance of Reputation Management
"Give a man a reputation as an early riser and he can sleep 'til noon," Mark Twain once said. Reputation is as important today as it was in Twain's day, but perhaps not necessarily as unassailable. ...
Five Ways to Turn Top Performers Into Leaders
You know your company's top performers. And of that group, you probably have a pretty good idea which workers have leadership potential. But how can you help those top performers improve their ...
Seven Ways to Embrace a Customer-Centric Culture
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
Earthquakes for CEOs: Understanding the Most Recent USGS Report
Every six years the U.S. Geological Survey (USGS) produces an updated set of seismic hazard maps for the United States. These National Hazard Maps show the estimated probabilities of different levels ...