Features

Building the Brand: The Changing Role of the CMO

The way business gets done is changing rapidly, and nowhere is this more evident than in the marketing department. The Internet has enabled the customer to interact with brands more directly and ...

Co-Pilots in the C-Suite: How CEOs View CFOs

Roughly two-thirds of insurance industry chief executive officers polled believe the role of their top financial officer will grow in significance over the next three years—beyond any other C-level ...

Blockchain and Disruptive Insurance Technology

Many insurance and reinsurance companies are focusing on operational efficiency to help sustain or increase profitability in the current, highly uncertain marketplace. Many of their processes and ...

M&As Should Drive Focus on Brand & Culture

Mergers and acquisitions in the insurance industry are up, both in number and size of deals. A.M. Best, Conning, Reagan Consulting, the Independent Insurance Agents & Brokers of America, Mercer ...

Deepening Automation and AI in Insurance

Insurers are increasingly under pressure to cut costs and offer better digital services to their customers. While core systems replacement and modernization activities close the gap to a degree, ...

Forget Big Data—Try Focusing on Small Data

In their rush to jump on the big data bandwagon, many organizations have lost sight of a much simpler yet effective source of customer insight: "small data." Big data is about synthesizing, mining ...