Features
Juggling All the Talents: The Value of Older Workers in the Insurance Industry
The question of what makes up talent is a somewhat vexing one. Genius is one thing, but talent is something else. A company can be founded by a genius, but it takes people with talent to keep it ...
Racing With Machines: Technology Is Not Destiny
The fact is that June, my great-grandmother, was a computer. The fear is that my son is not. Ours is not a cyborg-mutation story, although that fate may await my great-grandchildren. In 1924, ...
Managing Culture: How to Connect Far-Flung and Remote Workers
Imagine you're on the receiving end of an email from the CEO with the subject line "Agenda for Today's All-Hands Call." Surprise! Surprise that it came direct from the CEO—and surprise that the ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Building From the Outside In; Thinking Like Customers
Insurance companies face uncertainties from multiple forces including nontraditional competitors, changing monetary policies and regulations, but none is more powerful than customers' changing ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...
Donegal Group: Appointments in Underserved Areas
Donegal Group's growth has been fueled by its acquisition of medium-sized "Main Street" carriers. Since 1995, it has completed six acquisitions or participated in other carriers' business through ...
NAMIC: Mutuality as Value Proposition for Millennials
Imitation is the sincerest form of flattery," says Charles Chamness, president and CEO of the National Association of Mutual Insurance Companies, referring to the rise of InsurTech startups like ...