Features
Don’t Forget the Front Line: Why Insurers Need to Research the Agent Experience
In the rush to improve customer experience, many insurers have overlooked a critical group of stakeholders: the independent brokers and agents who sell their products ...
Viewpoint: Strong In-House Claims Functions Help Build Trust in MGA Sector
The managing general agent (MGA) market is in the spotlight as one of the most agile and innovative arrows of growth for the insurance sector. But as with any arrow, direction and precision matter. ...
Analysis: State Farm Bolsters Surplus by Freeing Up Billions in Loss Reserves
Despite devastating California fires causing upward of $40 billion in losses for U.S. property/casualty insurers, the industry still managed an underwriting profit of ...
Executive Viewpoint: Reimagining Personal Lines Risk – Now and for the Future
For decades, personal lines insurance has taken a repair-and-replace approach to our business. As president of Nationwide's Personal Lines, I've seen the impact this ...
3 Emerging Risks to Watch: Biogenic Materials, Modular Nuclear Reactors, Farm Technology
Lately, it seems as though we're surrounded by discussions about how best to grow the American industrial sector. A key component of this discussion hinges on how to supply and power these industries ...
High Demand for Gen AI Insurance; Buyers Say They’ll Pay More: Report
A new survey of corporate insurance buyers reveals widespread interest in buying insurance to cover Gen AI risks—and a willingness to pay up 10-20 percent more in organization-wide insurance ...
Viewpoint: Gen AI Offers a New Frontier in Claims Modernization
When it comes to modernization, it sometimes feels like the insurance industry is running to stand still. In recent years, carriers have invested significantly in intelligent automation, ...
Is This Claim Covered? Lawyer-Built AI Drafts Coverage Letters in Minutes
Dan Schuleman, the co-founder and chief executive officer of Qumis, unhappily remembers a time when he worked as outside coverage counsel for an insurance company ...
