AI Lets Call Center Agents Focus on Customers

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...

U.S. Disaster Aid Taking Longer to Get to Victims

Survivors of major natural disasters in the U.S. are having to wait longer to get aid from the federal government, according to a new Associated Press analysis of decades of data. On average, it took ...